Refund policy

At Coeur D'Artichaut, we are committed to customer satisfaction and delivering products of the highest quality. Since our products are artisanal, fresh, and carefully crafted food items, our returns policy has certain limitations to ensure the safety and quality of the product. Please review the terms below.

1. Inspection Upon Receipt of Order
   It is the customer's responsibility to check the condition of the product immediately upon receipt to confirm that it meets the expected quality standards. We recommend inspecting your order upon delivery.

2. Claim Period
   For safety and quality control reasons, Coeur D'Artichaut does not accept returns or claims once the day of delivery has passed. This is because, as perishable goods, we cannot ensure that they have been stored under the recommended conditions after delivery. All claims must be made on the same day the products are delivered.

3. Conditions for Accepting Claims
   Claims or return requests will only be accepted in the following cases:

• Product Quality: If the product does not meet the appropriate standards of freshness and quality (e.g., if the product shows signs of spoilage at the time of receipt).
• Packaging or Transport Damage: If the product arrives with visible damage due to packaging or transportation that affects its integrity or presentation.

1. Claim Procedure
   If you notice any of the above issues upon receiving your order, please contact our customer service team on the same day of delivery. To process any claim, we request the following evidence:

• Clear photographs of the product showing the issue or defect in question.
• Images of the packaging in which it was delivered, in case the problem is related to transportation.

These photographic proofs will allow us to assess the situation fairly and provide you with a prompt solution.

1. Claim Resolution
   In cases where a product defect or damage during transportation is confirmed, Coeur D'Artichaut will take the necessary steps to offer a solution. Depending on the situation and customer preference, we may offer:

• Product Replacement, subject to availability.
• Partial or Full Refund in cases where the issue affects part of the product or where replacement is not possible. A partial refund may be applied in cases of minor aesthetic damage, partial spoilage of the product, or logistical issues that have impacted the customer’s experience.

Each case will be evaluated individually to ensure a fair and appropriate resolution.

1. Return Shipping Costs
   If a product defect or damage during transportation is confirmed, Coeur D'Artichaut will cover the return shipping costs as part of our commitment to quality and customer satisfaction.