Privacy policy

Last updated: October 17, 2024

This Privacy Policy describes how Coeur d'Artichaut | Your Corner of France in Mexico! (hereinafter, the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on cdamx.fr (hereinafter, the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree that your information will be collected, used, and disclosed as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other actions required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, our users' rights, and others' rights.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that individually identifies or describes you, as well as information that can be related or associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly from You

The information you provide directly through our Services may include:

• Contact Details: This includes your name, address, phone number, and email.
• Order Information: This includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: This includes your username, password, security questions, and other information used for account security purposes.
• Customer Service Information: This includes information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide certain information directly. You can choose not to provide this data; however, this may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies supporting our Site and Services, like Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested, thereby fulfilling our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information obtained from third parties will be treated in accordance with this Privacy Policy. Also, see the following section, Websites, and Third-Party Links.

Use of Your Personal Information

• Provision of Services and Products: We use your personal information to provide the Services and fulfill our contract with you, which includes processing your payments, fulfilling orders, sending notifications related to your account and purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns or exchanges, as well as other account-related features and functionalities.
• Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications via email, text message, or postal mail, as well as showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately.
• Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many other websites, our Site also uses cookies. For specific information about the cookies we use related to the operation of our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (which includes remembering your actions and preferences), conducting analytics, and better understanding user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain general features and functionalities, to function incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons as permitted by this Privacy Policy. Such circumstances may include:

• With providers or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
• With business and marketing partners to show you advertisements and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you indicate, request, or otherwise consent to us disclosing certain information to third parties, such as to deliver products or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to successfully run a business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable service terms, and protect or defend the Services, our rights, users’ rights, and others' rights.

We disclose the following categories of personal and confidential data about users for the reasons set forth above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":

Category	Recipient Categories
Identifiers such as basic contact details and specific order and account information	Service providers and third parties that provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers).
Commercial information, such as order data, purchase information, and customer service information	Business and marketing partners
Internet or other similar network activity, such as usage data	Affiliates
Geolocation data, such as locations determined by an IP address or other technical measures

We do not use or disclose confidential personal information without your consent or for the purpose of inferring characteristics about you.

Websites and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are unaffiliated or not under our control, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee nor are we responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limitation on its use by us or by third parties. Our inclusion of such links does not imply, by itself, any promotion of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us via the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) personal information of minors under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, the information you send us may not be secure while in transit. Therefore, we recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below concerning your personal information. However, such rights are not absolute and may only apply in certain circumstances, allowing us to deny your request in certain cases and as permitted by law.

• Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
• Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
• Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to request that we stop or restrict the processing of personal information.
• Withdrawal of Consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you may respond directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you can opt-out at any time through the unsubscribe option available in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights as indicated on our Site or by contacting us using the contact details provided below.

Please be aware that exercising any of these rights will not be grounds for any kind of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require proof that you have authorized such agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or by filing your complaint with the relevant local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information will also be processed by staff and third-party service providers and partners in such countries.

If we transfer your personal information outside Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK authority, as applicable, unless the data transfer is made to countries providing an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, contact us via any of the contact methods available at www.cdamx.fr.